BRS facial spa cancellation policy

What if I'm sick?                   

Running Late

Need to reschedule

Before reading the cancellation policy please understand that these policies must be in place in order to schedule clients in a timely manner, as well as providing the ability to maintain a full book, and to protect clients from other ill patrons.  These policies are not meant to punish or inconvenience, they are simply in place to protect all concerned.


What if I need to cancel or reschedule my appointment?

Your treatments are reserved especially for you.   All appointments cancelled without a minimum of 24 hour notice will be responsible for paying the full amount of the treatment scheduled before any other service can be booked and even if no subsequent appointment is scheduled.  If you purchased a special deal and did not give at least 24 hour notice of your cancellation, your coupon value will be redeemable for products only, not services.  When you book an appointment you are agreeing to these policies.  There are exceptions, please continue reading the entire policy.


What if I’m sick? 

Please do not come in for your service if you are sick.  This puts others at risk.  If you arrive sick you will, most likely, be asked to reschedule your appointment.  There is no charge if you are sick and cannot make your appointment.  If you wake up sick please call or text right away so I may have time to fill the opening, please contact me before 9am if possible. I report to work based on my scheduled clients. Calls or texts in the middle of the night are fine, I will see them when I wake up, so no worries about disturbing me.  

What if I'm running late?

Usually up to 15 minutes late can be accommodated. This means on the facial bed ready for treatment to start, not walking in the door.  More than 15 minutes late will need to be rescheduled.  Your scheduled appointment time  is taken very seriously and NEVER runs over into another client's scheduled appointment time.  Please understand that if you are running late your scheduled time is still the same, your service will end at the originally scheduled time, and not later.  This is to avoid inconveniencing other clients.  If you think you may be more than 15 minutes late please call, as you may need to be rescheduled.  This will save you a trip :-) 


Common misconceptions cleared up


If I cancel but reschedule then it's all good, right? 

Unfortunately this is not accurate, here's why.  If you have an appointment cancelled at the last minute, or do not show up, I have lost an entire hour of which I do  not get paid, as well as a lost opportunity to fill that spot with someone else.  To reschedule for another appointment  you are taking 2  appointment slots but only paying for one. This is why you are charged for last minute cancellations.  No-Shows and last minute cancellations are a factor in determining the price for your services. Showing up, as scheduled, helps to keep prices from rising.  


I can't help it if something comes up, I shouldn't have to pay you if you didn't give me a service.

This is why your appointments are always confirmed in advance.  If a client doesn't show up I lose the opportunity to earn my pay and sit idle without pay until the next client is due to arrive.  Often times product is  wasted due to a late cancellation or no-show.  Many services require pre-setup.  Once product is set aside it cannot be re-used and must be thrown away, this is money down the drain as well.    No-shows or last minute cancellations  are not only a loss of income, it actually cost money when product needs to be thrown out.


Can I send a friend in my place so I do not have to pay for the missed appointment?

Yes you may send a friend as long as he/she is a current client of mine.  I cannot see new clients in this manner, as they require more time.


How do I pay for my missed appointment? 

 The card on your intake form will be charged.  If your card has expired you will be asked to pay over the phone by credit card or ATM or sent a bill if all else fails.


365 S. Mountain Ave

Upland Ca 91786

Inside Optima Salon Suites

Suite #26​

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