May 19th 2020
Cathy here with some information for you and your appointments going forward. First and foremost let me say this, I hope you, your families & friends are all safe and well. This, by far, is the most important thing. Secondly, and just as important, I want to say a huge thank you to all of you who have been so patient and understanding through all of this. Thank you for your product orders and all of your well wishes. Truly means so much 💓
I might be handling my business a bit differently than some others in the field. I have not decided to leave my books blank with the hopes of refilling them later when the CDC gives us the green light to open. I need to know I have people booked. Also many of you schedule a year in advance and are already on the books. Thank God for you guys because if I had to look at a blank book I would be a lot more anxious about what to expect when things return to normal. Well.......when we are able to live our "new" normal 🌿
For my piece of mind and for planning and inventory purposes I prefer to have clients booked in advance. That being said, this means you have all received more than a few messages from me stating we need to cancel and re-book. Again, thank you for your patience and willingness to re-book. I am blessed to have such a strong and dedicated clientele, now more than ever before 🌻
I was sure by May 26th we would have the green light to reopen. I even took and extra week because my husband was supposed to be having hip surgery. Which many of know, was cancelled 😥 Last week I learned that Optima Salon Suites, where my office is located, has made the decision to NOT allow any businesses to reopen yet. All of us are at the mercy of Optima giving us access again to our businesses. We are not physically locked out, but I went into my office yesterday to gather some things and they have the electricity turned off to all of our suites. I'm sure this is to protect Optima from any business owner that goes rogue and decides to open before the County or State gives the okay to do so.
Once we do reopen you should know I have taken all the courses on Covid-19 Sanitation Requirements and am certified. I have always been excellent with sanitation, but there are some new rules put in place by the State Board of California as well as the State of California. These things must be done before reopening, and we can expect inspections. So I'm ready for you, you will enjoy a safe environment. The main thing you will notice is I will be wearing a mask & gloves during your service and probably a face shield as well. The face shield is optional, but because I have a heart condition and a husband with Asthma I am hoping it's not too irritating to wear just to add that extra level of protection. The rest of the changes you won't see. I have always had hand sanitizer for you, that won't change. The cleaning solutions have changed, but that is done between each client so you won't see any differences there. You will notice the hand lotion has been removed, State Board is not giving us the green light on sampling products yet, might not ever. *****Oooooo I Just had a thought. I wonder how Ulta and places like that are going to do to do with that new rule***** Okay back to the subject at hand 🌺
YOUR APPOINTMENTS - I do have a full book, as usual. Everyone has been re-booked as the CDC keeps extending the stay at home orders. I will continue to re-book everyone in this manner so please respond to any text messages from me so you can make sure you on the books. I would highly recommend you book for the entire year, if you can. This way if your appointment is cancelled you simply wait until the next month. As I understand it, spas are in the 3rd phase of reopening because it is impossible to keep 6 feet apart. When this will happens depends on how well we do in phase 2.
PRODUCT PURCHASE & PRICES - Due to the trickle down affect prices across the board, in every industry, are being affected. For my business specifically this means the prices of the following things have increased. Manufacturing the products due to an increase in sourcing ingredients, packaging has gone up on all bottles, lids & labels. Shipping supplies like boxes, popcorn stuffing to protect the products during transit have all gone up, even tape to close the boxes has gone up. UPS raised their shipping costs and the USPS is about to raise theirs as well. All products I use on my back-bar, products that are from other companies not mine, have gone up. Like the Vitamin-C Infusions supplies for example, needles, alcohol, peels etc. All have gone up. I will not be raising my prices....yet....and hope not to. I am hoping this will change and be a temporary increase due to all of these product companies working on skeleton crews. Time will tell. For now nothing will change, and if it does I will let you know, it will not come as a surprise.
MY RETIREMENT PLANS & CANCELLATION POLICY - I am still going to retire, just not sure when. Most likely it will be before the end of the year. Janet will still be taking over. On the bright side we (Janet & I ) have had a ton more time to work together so that's great. She has a spa room set up at her home which is only a mile away. We have supplied it will all my equipment and supplies. We've been enjoying extra time training, and you all benefit as well 🌷
As things have unfolded it is necessary for my husband and I to make our move to the mountain sooner rather than later. We are moving for good on June 7th. It would not be responsible of us to keep paying for the apartment simply to make it more convenient for me to commute to work since I am earning so little income at this time. That being said I will be commuting from the mountain everyday to work. It is SUPER important you give me at least 24 hour notice if you need to reschedule your appointment. I WILL be implementing my no-show or late cancellation notice policy which you can read here. I have always been very lenient with this policy but I cannot afford to be any longer, especially since I am not raising my prices. So please READ THE POLICY!
In closing, I look forward to seeing you when the time is right. As always, I will keep you all in my thoughts, meditations and prayers. Hang in there everyone 🙏☯🕉❣